Spelesy (https://spelesy.us/)online shop do sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.
The following process to place and order:
Choose one piece of items and click on the “Add to Cart” bottom, if you want to buy a variety of colors, add them into the cart one by one.
Continue to checkout: Choose the payment method you want to use. Page will direct you to make payment.
Input your shipping address, email address and phone number and click 'Continue'.
Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
Please feel free to Email us with any special requests or questions.
The following to special request for order:
You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart. Write your request as clear as possible and we will do our best to comply.
The following reasons are covered by 7days LIMITED COVERAGE Return/Exchange/Cancel Policy (Customer is responsible for return postage fees and replacement postage fees)
If you choose the wrong custom theme / color / size / font.
If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing or you do not see the detailed description etc.
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
Any cancellation on the order please email us via email within 24 hours after placing the order.
Any order cancellation after 24 hours will be charged with 30% restocking fee.
The following reasons are NOT covered by our 7 days return policy, and we are not liable for these issues:
Products are damaged by misuse, mishandling, or poor maintenance.
Any orders received after 7 days from the date of delivered.
The following confirmation / shipping email:
After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder,
Add email@example.com to your email address list.
INTERNATIONAL SHIPPING AND HANDLING REMINDERS
To ensure a fast delivery, please check that delivery address is correct and the payment has been processed or successful. Spelesy will not be held liable for any shipments sent to the incorrect address provided by the customer. We only deliver to the address indicated in your Spelesy Online Order.
International Orders are shipped via basing from customer’s courier choice which transit time varies but is typically 15 business days. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged you can review this amount.
There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website. THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.
INTERNATIONAL SHIPPING REMINDERS:
1) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.
2) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
3.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
4) It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available. You can email us if you are having problems tracking your orders or if there are any delays.
5) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.
– Address not existing.
– Person unknown at the address.
– Address vacant.
– Any other reason for which the customer is solely liable.
INTERNATIONAL SHIPPING POLICY
Our corporate and shipping offices are open from 10am to 6pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays.
Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
International Deliveries Reminders
- Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible if there will be any additional customs fee. We cannot ship overnight to international addresses; it typically takes 15 business The shipping cost depends on the weight of the package and country of destination. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has been shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer’s country. If your country does not have EMS, orders will be shipped via REGISTERED POSTAL SERVICE, which is 3-4 weeks.
- Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
- If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we cannot issue you a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
- It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website, if available. You can email us if you are having problems tracking your orders or if there are any delays.
- Refunds are not available for wholesale purchases.
- We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or in climate weather conditions, and that delivery times frames will need to be extended for any processing time.
Cancellations / Return to Vendor Items
Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has been shipped, it is the customer‘s responsibility to send it back to us. Once we received the package, a refund will be issued. Shipping and handling charges are non-refundable. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.
Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.
- Address not existing.
- Person unknown at the address.
- Address vacant.
- Address Undeliverable
- Any other reason for which the customer is solely liable.
You can contact us if you have concerns other than placing an order and/or payment. If you intend to call us, please be reminded that all information about us, products and pricing are already on our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.
Nonetheless feel free to contact us if you need to since it’s always our aim to provide excellent customer service.
Spelesy reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.